ADSKLICENSING ERROR after server runs scheduled Forced Shutdown and Reboot

Bob Felton

Issue:

After the IT team has made changes for a "Forced Shutdown and Reboot" every weekend, this reboot causes none of the Autodesk software to launch, on most systems.

Any Autodesk product receives a 'Licensing Error' message, like this:

Causes:

The computers on the domain are automatically restarted sometime during each weekend for patching/Windows updates.

During this process, a script performs a wildcard deletion of files thought to be unneeded.

One of the deleted files is IdServices.logconfig, located here on each workstation:

C:/Program Files/Autodesk/AdskIdentityManager/Current

Solution:

Check for the existence on an unaffected workstation for a copy of the IdServices.logconfig and place it in the path shown above on all affected workstations, like this:

C:/Program Files/Autodesk/AdskIdentityManager/Current/IdServices.logconfig

Also, exclude from deletion the IdServices.logconfig in the scheduled script that was deleting this file.

Note: See also, Autodesk's technical article for "Licensing Error. A licensing error occurred opening this product." when launching Autodesk software if this solution does not resolve the current problem.

About the Author

Sr. Technical Support Specialist, Manufacturing<br><br>Bob Felton has been supporting Autodesk products for over 25 years including core AutoCAD, P&ID, Plant 3D, AutoCAD for Mac, AutoCAD Mechanical, and Vault. His background is in graphics with an Applied Sciences degree and ten years manufacturing experience drafting, as well as technical illustration, image editing, and even patent drafting.
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ADSKLICENSING ERROR after server runs scheduled Forced Shutdown and Reboot

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