Troubleshooting Autodesk Software Install Failure

Issue:

Your Autodesk software failed to install and would like assistance from IMAGINiT Technologies to troubleshoot.

Causes:
Common errors are due to anti-virus, lack of admin rights, and using the Install option to install from your Autodesk account.

Solution:
It is very helpful for our support representatives to have a copy of your installation log files along with a system NFO file. These documents may help determine what caused your Autodesk install to fail.

1. Open File Explorer and type %temp% into the address line to access your temp folder.

1

Sort the by Date Modified and look for log files. There may be many log files besides the Setup.log.

2

Copy all associated log files so they can be sent over to be reviewed.

2. A copy of your system NFO file may also provide needed information about your system that could help troubleshoot your installation problem or performance issue.


Go to Windows Start and type MSINFO32.

3

When System Information opens, go to File and Save the System Information file.

4

Once you have a copy of the installation logs and your System Information (NFO) then please send this information, along with a detailed description of what program you are installing and the problem you are experiencing, over to our support department.

About the Author

Paul Sills

Sr. Support Specialist<br><br>Paul is responsible for client technical support as well as the set-up and configuring of plotters; support and service calls; and the installation, demonstration, and education of clients in AutoCAD, AutoCAD Architecture, AutoCAD MEP, AutoCAD P&ID, Advance Steel, Navisworks, Raster Design, Revit Architecture, Revit MEP, Revit Structure and 3D Studio MAX. He draws upon his years of experience as a technical engineer to assist customers in the creation and implementation of standards, the set-up of plotter and pen styles and the creation of custom blocks.

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