Vault 2023 Thin Client Displays Blank Screen After 2023.1 Server Update

Issue:  

After installing the 2023.1 server update, the Vault thin client users reported that when they attempted to log in to the server, they see only a blank screen. 

The normal Thin Client Screen should look like this, for example, for Vault 2023:

 

Causes:

This behavior appears to be isolated to individual workstations.

Solution:

Resetting the browser cache to the Last 24 hours has been confirmed to work for the affected workstations.

As shown in Windows 10:

As shown in Windows 11:


Special thanks to Fred Washington for providing and confirming this solution.

About the Author

Bob Felton

Sr. Technical Support Specialist, Manufacturing<br><br>Bob Felton has been supporting Autodesk products for over 23 years including core AutoCAD, P&ID, Plant 3D, AutoCAD for Mac, AutoCAD Mechanical, and Vault. His background is in graphics with an Applied Sciences degree and ten years manufacturing experience drafting, as well as technical illustration, image editing, and even patent drafting.

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