Issue:
This article was inspired by a situation where a client had multiple Job Processor machines with the IMAGINiT Vault Client Utilities in use for PDF creation, however some of the Job Processors created the PDF files as expected, while others failed with the following error:
“Error: SystemException: The console path location could not be determined! Please specify it in the configuration file.”
Causes:
The cause was exactly as indicated in the following article:
The challenge in this case was that some of the Job Processors worked as expected and others did not. This was very confusing to the client since they originally had the problem on all Job Processors, then had found our article and used that to fix one Job Processor and subsequently copied the modified “IMAGINiT.VaultJobs.dll.config” to their other Job Processor systems.
They thought (and I initially agreed with them) that correcting problem file and copying to the other systems should have corrected the problem on each system.
Solution:
The missing piece of the puzzle turned out to be the Job Processor systems themselves. The machines had all been configured with a small “C:\” drive and a larger secondary drive. Instead of the usual configuration of installing the software on “C:\,” all the software had been installed on the larger secondary drive. That alone would not have been a problem and there were no other issues evident for having configured the systems that way.
The problem came from each system having a different drive letter for the secondary drive. On one system it was the “E:\” drive, while on another it was the “H:\” drive, and so on. Once we determined that, it was a simple edit to the path in each separate “IMAGINiT.VaultJobs.dll.config” file to reflect the correct drive letter for that system.
As they say, “the devil is in the details” …
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