Troubleshooting Autodesk Software Install Failure

June 9, 2020 IMAGINiT Technologies

Issue:

Your Autodesk software failed to install and would like assistance from IMAGINiT Technologies to troubleshoot.

Causes:
Common errors are due to anti-virus, lack of admin rights, and using the Install Now option to install from your Autodesk account.

Solution:
It is very helpful for our support representatives to have a copy of your installation log files along with a system NFO file. These documents may help determine what caused your Autodesk install to fail.

1. Open File Explorer and type %temp% into the address line to access your temp folder.

1

Sort the by Date Modified and look for log files. There may be many log files besides the Setup.log.

2

Copy all associated log files so they can be sent over to be reviewed.

2. A copy of your system NFO file may also provide needed information about your system that could help troubleshoot your installation problem or performance issue.


Go to Windows Start and type MSINFO32.

3

When System Information opens, go to File and Save the System Information file.

4

Once you have a copy of the installation logs and your System Information (NFO) then please send this information, along with a detailed description of what program you are installing and the problem you are experiencing, over to our support department.

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