Issue:

An ‘Application not found’ pop-up error opens on most Inventor commands.

Causes:

A problem with the Imaginit ProductivityNOW Pinnacle User Tools installation is causing the error.  The error can start after updating or installing the Pinnacle User Tools.

It can be caused by this missing executable file that runs when the Pinnacle Tools Inventor Add-In is loaded:  C:\Program Files (x86)\Pinnacle Series User Tools\PinnacleCommandLauncher.exe

When the Pinnacle User Tools are loaded in Inventor, a Related Learning Topics dialog box opens with related Inventor topics that are available in Productivity Now content.

For example:

Solution:

Verify that the Pinnacle Series Add-In is loaded in Inventor:

• Go to the Tools Ribbon and select Add-Ins.
• In the Inventor Add-In Manager, locate the Pinnacle Series Add-In.
• Verify the Add-In is set to 'Automatic/Loaded 'or the ‘Load Automatically’ option is selected under Load Behavior.

Unload the Pinnacle Series Add-In:

• If Pinnacle Series Add-In is listed and loaded unselect ‘Load Automatically’

• Restart Inventor and test Inventor commands again.

If unloading the Add-In gets rid of the error proceed to uninstall and reinstall the Pinnacle User Tools.  

You can also verify if the PinnacleCommandLauncher.exe file exists in C:\Program Files (x86)\Pinnacle Series User Tools\.  If the file doesn’t exist or the folder is empty it’s a good indication that the installation is corrupt.

Uninstall Pinnacle Series User Tools:

• Open Windows Control Panel.

• Right-click on Pinnacle Series User Tools and select Uninstall.

Reinstall Pinnacle Series User Tools:

• From the direct link at the end of this blog: Pinnacle (ProductivityNOW): Where can you download the Pinnacle, User Tools

How to Video: Install the Pinnacle User Tools 

How to activate the Pinnacle User Tools on your computer through your User Profile in your Productivity Now account:

• Go to the user information icon at the top right.

• Select User Profile

• Click on the 'Activate on this Device' button to activate the User Tools.

About the Author

Manufacturing Technical Support Specialist<br><br>Joanna has over eight years of experience working with Autodesk products. She started supporting core AutoCAD and network installations of all Autodesk products. She now has five years of experience with Inventor. <br> She graduated from Mechanical Engineering and has been providing solutions to clients and dedicating her knowledge to the Solution Center since then.

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