Inventor 2023 could not start the Autodesk Desktop Connect Service

Issue:

On launch Inventor 2023 gets a pop-up error ‘Could not start the Autodesk Desktop Connect Service.  The required services (Autodesk Desktop Connect and Guided Tutorial Plugin) may have been uninstalled.

Causes:

The Autodesk Desktop Connect Service is not installed, or the installation is incomplete.

The Autodesk Guided Tutorial Plugin may also be partially installed.

Solution:

Reinstall the Autodesk Desktop Connect Service and if needed the Autodesk Guided Tutorial Plugin. Both should show in Windows Control Panel once installed:

Reinstall Autodesk Desktop Connect Service

Go to your Inventor 2023 media folder download

The default download location on the C drive in the Autodesk folder:  C:\Autodesk\Inventor_Pro_2023_English_Win_64bit_Dlm\x64\LWS\AutodeskDesktopConnect.msi

  • Right-click on the AutodeskDesktopConnect.msi file and choose ‘Uninstall’ to uninstall it.
  • Once completed right-click on the file and choose ‘Install’ to install Autodesk Desktop Connect.

If the error persists in Inventor on startup run the same process on the AutodeskGuidedTutorialPlugin.msi.

Reinstall Autodesk Tutorial Plug In

Go to your Inventor 2023 download folder in:

C:\Autodesk\Inventor_Pro_2023_English_Win_64bit_Dlm\x64\LWS\AutodeskGuidedTutorialPlugin.msi

  • Right-click on the AutodeskGuidedTutorialPlugin.msi file and choose ‘Uninstall’ to uninstall it.
  • Once completed right-click on the file and choose ‘Install’ to install Autodesk Desktop Connect.

If this doesn’t resolve the error try the Microsoft Fix IT troubleshooter to remove Autodesk Desktop Connect Service and Autodesk Guided Tutorial Plugin.

Reinstall them both using the steps above.

 

About the Author

Joanna Gryszka

Manufacturing Technical Support Specialist<br><br>Joanna has over eight years of experience working with Autodesk products. She started supporting core AutoCAD and network installations of all Autodesk products. She now has five years of experience with Inventor. <br> She graduated from Mechanical Engineering and has been providing solutions to clients and dedicating her knowledge to the Solution Center since then.

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