AutoCAD Based Products not plotting or fatal error when plotting

Issue:

You updated Windows 10 (or updates were run) and when going to plot to certain devices it either fails to plot or causes a fatal error to occur in your AutoCAD based Software

Causes:

This problem is caused by a specific Microsoft update, namely KB4560960, which causes issues with older PCL5 drivers.  You can confirm the behavior (if the software fatal errors) by checking the Event Viewer => Custom Views => Administrative Events and you will see acad.exe failing with gdi32full.dll

Right mouse click on This PC and select Manage:

2020-07-14_9-05-32

Then expand out Event Viewer, then expand out Custom Views, then click on Administrative Events and wait for the list to populate:

2020-07-14_9-05-32

I generally sort by Source (by clicking on the heading and look for Application Error that's recent and click on each one until you see an acad.exe failing on gdi32full.dll

Solution:

Currently the fix is to go into Control Panel => Programs and Features.  Then select View Installed Updates and look for KB4560960 and uninstall it, reboot and then retest.  If you have a newer driver for that plotter (that’s PCL6 based), you can try that, but generally this occurs on older models that no longer have any driver updates, so I generally recommend removing the Microsoft Update.

2020-07-14_9-05-32

2020-07-14_9-02-04

 

About the Author

Ryan Wunderlich

Sr. Technical Support Specialist

An AutoCAD Certified Professional, Ryan is responsible for taking client cases and assisting with issues with the software - everything from regular glitches to software deployments and whatever else goes wrong. He's proficient in AutoCAD (including customization), VBA, LISP, and Civil 3D.

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