Seat Usage: Why so much activity showing for Cloud Models for Revit?

Issue:   When viewing seat usage for AEC Collection licenses in their Autodesk Account, administrators may see more reported activity for Cloud Models for Revit than for Revit itself.

Cause/Reason:  This is not a reporting error.  This is due to cloud-based activity related to the Revit Personal Accelerator (PAC), which is an application installed with Revit and runs in the background.

PAC improves cloud-based performance, downloading updates to a user's most recently accessed cloud models continuously, even while Revit is not in use.  PAC generates product use for Cloud Models for Revit but not for Revit itself.

Solution:  This behavior is as designed.   The PAC application can be stopped in the Windows Task Manager (shown as RevitAccelerator in Background Processes), or it can be uninstalled.  However, in either case, performance when working with cloud models will be reduced.

See also:  Revit Personal Accelerator FAQ

About the Author

Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.

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