Issue:
When try to download Twinmotion for Revit by clicking on ‘Access Twinmotion’ from an Autodesk Account, it does not get to the download page, instead it opens a page directing the user back to their Autodesk account.
The initial download page will look like the image below:
The following error will be displayed upon clicking on the link (Products and Services page) from the page result with missing download links: “Unable to access products and services. Please refresh.”
Causes:
The error is being caused by outdated browsing data.
Solution:
To resolve the issue, please clear the browser cache and Cookies.
For Microsoft Edge, Google Chrome, Mozilla Firefox, and Opera take the following steps:
- On the keyboard, Press Ctrl + Shift + Delete shortcut.
- On the next screen, specify a time range to clear (recommended to clear all data).
- Click Clear now/Delete data/Ok to erase selected data.
- Go back to your Autodesk Account and retry the download.
