IMAGINiT Utilities Reprise Licensing issue was detected. License Error Code -37

June 6, 2023 Jeff Lotan

ISSUE:

You receive the following error trying to activate the IMAGINiT Utilities software:

IMAGINiT Utilities Reprise Licensing issue was detected. License Error Code: -37

Additional information may be available in the RepriseLM End-User Guide.

Per the documentation:
RLM_EL_NOT_STARTED
Error code: -37
Reason: License start date in the future.

The start date in the license hasn't occurred yet, e.g., today you try to check out a license containing start=1-mar-2030.

You notice that when you look at the license file it has a "start=" date of tomorrow.

If you open the license file in notepad you can see the start date:
LICENSE rand vaultclientutilities 2023 14-jun-2024 uncounted
hostid=host=My_PC start=05-jun-2023
options=F57A8-251ck=c7a963e537 sig="60P0452S6VDP5FT5

Why this happens:
The server which generates the license is in Eastern Time.
When the license is generated, it puts in (today) for the start date.

But when you hit midnight in Eastern time, and authorize a license in California, then (today) becomes (tomorrow)

Solution:
Once the start date arrives it will work.

IF that start date is more than 1 day into the future, please log a support case by emailing the problem to us at support@rand.com and include the authcode.

About the Author

Sr. Technical Support Specialist - Licensing<br><br>I am charged with mentoring and training team members in the proper use our systems and tools, documenting NSC processes, and providing feedback and ideas to the management team towards improving the customer experience. I am also a major contributor to our technical support blog and internal knowledge base.
More Content by Jeff Lotan

Previous Video

IMAGINiT Utilities for Civil 3D - What's New

See the new features and latest functions now available in IMAGINiT Utilities for Civil 3D that improve you...

Reprise License Manager Update to Mitigate the “HTTP Header Injection Vulnerability”

You need to know if there is a Reprise License Manager Update to Mitigate the “HTTP Header Injection Vulner...

Get More from Civil 3D with IMAGINiT Utilities

Learn More

Return to Resources

Welcome to our Hub

IMAGINiT Utilities Reprise Licensing issue was detected. License Error Code -37

About the Author

Previous Video

Next Article

Solutions Beyond Software™

IMAGINiT Utilities Reprise Licensing issue was detected. License Error Code -37

About the Author

Previous Video

Next Article

Related Content

In this blog, see what’s new in Utilities for Civil 3D 2026. Explore new tools, enhancements, and workflows that help civil teams work faster and smarter.

Issue: Vehicle Tracking: “Failed to retrieve a Vehicle tracking license [Error Code -3: User canceled authorization]”. Here's what you need to know and do.

Learn about the latest features in Utilities for Civil 3D 2026 that improve your design experience. Enhancements include: Surface Analysis Settings Export/Import, Stakeout Polulines and more.

You need to install the Standalone IMAGINiT Utilities for Civil 3D 2025-2020 and want to know how. Here's the step-by-step guide.

Learn about the IMAGINiT Utilities for Civil 3D and how they can add functionality and efficiencies to your civil engineering and surveying teams.

Our utilities run directly inside Autodesk Civil 3D and are designed to remove redundancies and rework, by automating repetitive tasks, saving your team time and effort.

Move the downloaded IMAGINiT Utilities install files to a folder on the local drive on the machine, such as c:\temp.

You would like to install the IMAGINit Utilities silently with no user interface

If you are familiar with creating and using batch files, then you can activate / generate the Standalone IMAGINiT Utilities during installation using a batch file.

'WRONG HOSTID' error: This means that your license for IMAGINiTC3DUtilities does not match the information for the current machine

The license error dialog should show you where to find the license. You will need to scroll down a little bit in the dialog to find it.

This soap exception happens due to some back-end issues. Here's what you need to know and do.

When attempting to activate the IMAGINiT Utilities, you receive the following error. “Utilities licensing error was encountered: The remote server returned an unexpected response: (400) Bad Request”

The -6 wrong version is typically that the license is for a different version of the utilities than the license.

The IMAGINiT development team has implemented a new network license manager for the 2022 and newer Utilities.

See the new features and latest functions now available in IMAGINiT Utilities for Civil 3D that improve your design experience.

You need to know if there is a Reprise License Manager Update to Mitigate the “HTTP Header Injection Vulnerability”

You’ve installed the Reprise License Manager (RLM), but there are no shortcut icons on the desktop to access the program.

Clicking the "Quick Edit Pipes" button on the ribbon immediately brings up an error report dialog to send to development. All other tools worked fine.

When you run the diagnostic tool (see blog below) and find that it shows in the log file "Wrong Hostid" and it expected one setting but shows "we are" and another setting.

Solutions Beyond Software™