Issue:
Vehicle Tracking: “Failed to retrieve a Vehicle tracking license [Error Code -3: User canceled authorization]”.
Causes:
Wrong License assigned or not assigned
Outdated SSO, Identity Manager, Licensing
Solution:
- Go to https://manage.autodesk.com/uma/user-list/users
- Find the User
- Make sure they are assigned the correct software.
- If they are make sure Vehicle Tracking has not been unchecked under the software group.
- Select the Arrow to the right of the assignment.
- Check Pop-up (Make sure Vehicle Tracking is checked).
Figure 1
Figure 2
Install the updates for SSO, Identity Manager, and Licensing
Downloads:
Licensing
https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/f5IhBc15i0kOwzBb8lcEN.html
Identity Manager
https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/7zbgTemIhA3ltRs4eACL0g.html
SSO
https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/A785RG35hP8oUR96WrYkn.html
- Download all three.
- Extract all files that have been zipped.
- Go to each file and right click and select properties.
- If you see a “Unblock” option place a check mark next to it.
- Select OK.
Licensing
Right click run. This takes a bit to launch and does not ask for interaction so it can be a little odd.
If licensing does not run try to manually uninstall and then install again.
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-uninstall-Autodesk-Desktop-Licensing-Service.html
Identity Manager
Right click and select run.
SSO
- Right click and select run.
- This one will ask you to uninstall or repair.
Select Uninstall. - Then right click and run it again and let it install.
Now try testing Vehicle Tracking.
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