Autodesk Download: Common issues and solutions for Autodesk download problems

Issue:

Cannot download Autodesk software.

Causes:

There can be several problems including.

  • Security.
  • Slow Internet Connection.
  • Browser Issues.
  • Java Script.
  • Pop-up Blockers, Cookies, Data Cache.

Solution:

How to resolve these issues.

  • There are 3 methods for downloading software.
    • Install Now (Performs an online install and can have security and speed issues).
    • Download Now (Downloads the entire installer however it does use a Download Manager which can have issues with Security).
    • Browser Download (Slower this is just downloading Multiple files that are Autodesks version of spanned zip files, This can have issues with Pop-up Blockers etc., because you may not be getting all of the files you need look for the count on the download file name such as 1of2 and you only have 1 file etc.).

https://www.autodesk.com/support/download-install/individuals/download/download-methods

https://resources.imaginit.com/installation/autodesk-download-manager-and-download-now-method

 

  • If you have issues with the methods above you could try using AVA which is the Autodesk Virtual Agent.

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/Installing-Autodesk-products-from-the-Virtual-Agent.html

 

  • Use a wired connection rather than a WiFi. This can cause issues because the speed can very using WiFi.
  • Enable Java Script.

https://support.microsoft.com/en-us/topic/how-to-enable-javascript-in-windows-88d27b37-6484-7fc0-17df-872f65168279

  • Disable Security (Temporarily) Virus Scan, Firewall, Port Blocking, VPN.
  • Disable and Remove Pope Blockers, Cookies, Browser Cache.
  • Try a different Browser.
  • Close all additional Tabs in your Browser.

About the Author

Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

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