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The Autodesk Desktop App keeps showing an update is available after the update has already been installed

Ken Williams

Issue:

You manually install an update to your Autodesk product and the Autodesk Desktop App is still showing the update is available.

Solution:

There are two options:

First option

  1. Try and install the option from the desktop even though it has already been installed.
  2. You should get a message that the update has already been installed.
  3. Click OK and the update should remove itself from the Autodesk Desktop App.

Second option – Refresh the Autodesk Desktop App cache

       1.  Close the Autodesk Desktop App

       2.  Go to the “task manager” and right-click “Autodesk Desktop App (32 bit)” and end task. If there are 2 “Autodesk Desktop App (32 bit)” in the task manager end both.   

      Graphical user interface, application Description automatically generated

     3.  Navigate to c:\ProgramData\Autodesk

     4.  Delete the “SDS” folder

     5.  Restart the Autodesk Desktop App

About the Author

Ken Williams

Installation Technical Support Specialist<br><br>Ken Williams has over 20 years of experience as a systems administrator helping organizations with installation, configuration, and maintenance. At IMAGINiT, Ken puts his knowledge of Microsoft, SQL, servers, and Autodesk to work ensuring clients are able to stay up-and-running, install their software easily, and maintain their solutions.

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