Autodesk: When launching you receive the error “A software problem has caused <Name of Software, AutoCAD, Inventor, Revit, etc> to close

Issue:

Autodesk: When launching you receive the error “A software problem has caused [Software] to close unexpectedly”.

Causes:

  • Corrupted Installation.
  • Graphics Issue.
  • Software Update required.
  • Windows Update required.
  • System does not meet Minimum System requirements.
  • Docking Station Graphics, Internet connection are not supported.
  • User Permissions.

Solution:

  • Install latest Windows and product updates
  1. Install all available Windows updates.
  2. Install the latest updates available for the Autodesk product.

https://accounts.autodesk.com/Authentication/LogOn?ReturnUrl=%2Fauthorize%3Frealm%3Dmanage.autodesk.com%26ctx%3Dmanage%26AuthKey%3Df59a71b7-e812-4deb-a354-88904cee44f6#username

  1. Install the Tested and Supported Video Card Driver.

www.autodesk.com\hardware

Docking Station

  • Disconnect computer from docking station and launch if the Software launches try one of the following:
  1. Run the application without docking station.
  2. launch the application on the computer and then connect the computer to the docking station.
  3. If the issue persists, contact the Manufacturer of the docking station for support,
  • User Permissions.
  1. What permissions are required for Autodesk software installation.

    https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/You-want-to-know-what-permissions-are-required-for-program-installation.html

  1. Autodesk User Permissions required?

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-user-permissions-does-AutoCAD-require.html

  • Clean Uninstall and reinstall

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Clean-uninstall.html

About the Author

Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

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