Revit cannot export 3D view – Twinmotion is not installed

Issue:

When trying to export a 3D view using the “OPEN IN TWINMOTION” Command from Revit 2023.1 and newer, the following error message is displayed,  "Twinmotion is not installed. A supported version of Twinmotion is not installed. Please access your Autodesk Account, Products and Services to download and try again."

This error occurs even when Twinmotion is installed and running.

Causes:

The issue is caused by incompatible Revit and Twinmotion versions (See Revit to Twinmotion Compatibility Guide).

Solution:

When using the ‘Open in Twinmotion’ command (available in Revit 2023.1 and later), Revit connects to Twinmotion using the built-in add-on. This means that the built-in add-on will only allow the command to launch a compatible version of Twinmotion. 

See compatible versions below:

Note: Twinmotion 2021.1.4 and older releases cannot be opened using the ‘Open in Twinmotion’ command since there are no compatible Revit versions.

Workaround workflow:

Revit 2023.1 and newer versions may not be able to launch an incompatible Twinmotion using the “open in Twinmotion” command, however, you can still import 3D views using the DirectLink add-in. The workaround is to create a direct link from Twinmotion.
Please follow the steps below:

For Revit 2023.1 (Also applies to earlier versions, but not older than Revit 2018.3)

1. 1. 1. Install the Datasmith version UE 5.2. from here.
      2. Open the model in Revit, then go to the Datasmith tab and select the 3D view you wish to export from the dropdown menu
         
         Note: The Datasmith tab is not available in Revit 2024 and newer versions.
      3. Next, open Twinmotion, go to the import tab and select the option to import direct link.
      4. Select from the list of open Revit projects, the model view you wish to open, and confirm the import settings, and then import.
         
         Note: This will appear blank (No source available) when exporting from Revit 2024 and Revit 2025, please see guide for these versions in the next section.
      5. Now go back to Revit and update the view using the ‘Direct Link Synchronize’ command from the ‘View’ tab, or the ‘Synchronize’ button from the Datasmith tab.
          

Revit 2024 and newer

1. 1. 1. Install the Datasmith version UE 5.2. from here.
      2. Launch Revit, and open the 3D view you wish to export to Twinmotion.
      3. Next open, Twinmotion and start a new project (do not modify or save).
      4. Return to the 3D view in Revit 2024 or newer and click on the ‘Synchronize’ button.
         
      5. Revit will automatically create a link to Twinmotion and update the view.
         Note: This workflow will work as long as the new Twinmotion scene has not been modified or saved.

You can get all Revit to Twinmotion plugins here - https://www.twinmotion.com/en-US/plugins/revit 

Follow the guide below to install: Installing the Datasmith Plugin for Revit