Resources » Virtual Reality » Twinmotion Crashes when Exporting the views on Windows 11

Twinmotion Crashes when Exporting the views on Windows 11

January 29, 2025 Paul Sills

Issue:
When exporting one or more views in Twinmotion the software crashes on Windows 11.  This issue isn’t present on Windows 10 machines for the same model. 

Solution:
The crash can be caused by Microsoft DirectX 12, to fix the issue,
1.    Select Edit menu on top left in Twinmotion.
2.    Select Preferences 

 

3.    Under Settings select graphic hardware support to expand it out
4.    Change the setting from DirectX 12 to DirectX 11
5.    Select OK

 

6.    The Information dialog box will display “Please restart Twinmotion in order to change the DirectX version” select OK
 

7.    Close and Restart Twinmotion. 
8.    Retest the rendering and see if the issue is now resolved

About the Author

Paul Sills

Sr. Support Specialist<br><br>Paul is responsible for client technical support as well as the set-up and configuring of plotters; support and service calls; and the installation, demonstration, and education of clients in AutoCAD, AutoCAD Architecture, AutoCAD MEP, AutoCAD P&ID, Advance Steel, Navisworks, Raster Design, Revit Architecture, Revit MEP, Revit Structure and 3D Studio MAX. He draws upon his years of experience as a technical engineer to assist customers in the creation and implementation of standards, the set-up of plotter and pen styles and the creation of custom blocks.

Follow on Linkedin More Content by Paul Sills

No Previous Articles

Next Video
Elevate Proposals with Twinmotion: Renders & Animations for Preconstruction
Elevate Proposals with Twinmotion: Renders & Animations for Preconstruction

Explore how Twinmotion generates high-quality renders and animations to elevate proposal presentations and ...

Return to Resources