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Autodesk: When launching you receive a message “This product license is no longer available. Please save your work and shutdown.”

Jeff Arbogast

Issue:

Autodesk: When launching you receive a message “This product license is no longer available. Please save your work and shutdown.”

This will happen even with proper sign in credentials.

“Product License - not found”

“The product license is no longer available. Please save your work and shut down. <Minutes remaining><product name> will be shut down.”

Cause:

There can be a number of issues that cause this error.

Solution:

Possible solutions

  • Verify that the product is assigned.

https://manage.autodesk.com/home/

https://knowledge.autodesk.com/customer-service/account-management/users-software/user-management/assign-users-to-products

  • Reset license.

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Use-Installer-Helper.html

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-change-or-reset-licensing-on-your-Autodesk-software.html

  • Check to verify you have all of the licensing updates.

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/Autodesk-Licensing-Service-Updates.html

About the Author

Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

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