Autodesk: When I Invite Users to my “Named User Account” They never receive the email

Issue:

Users are not receiving Account Invites to use the Software.

Causes:

These Invites can be “blocked” and an exception should be added to Firewalls.

Solution:

You must have an exception for this site for the Autodesk Account Invites to not be blocked.

 

“potomac1050.mktomail.com”

 

This is the entire Whitelist from Autodesk

 

Protocol

HTTPS

Purpose

Login, License Entitlement

URL

*.autodesk.com

www.autodesk.com

access.clic.autodesk.com

clm.clic.autodesk.com

accounts.autodesk.com

ipm-aem.autodesk.com

cdn.accounts.autodesk.com

api.autodesk.com

cur.autodesk.com

 

Note: Need to have Content-Type: multipart/form-data enabled for cur.autodesk.com, otherwise payload sending would fail)

 

registeronce.autodesk.com

developer.api.autodesk.com

For E-SSO:

sso.accounts.autodesk.com

sso..connect.pingidentity.com

 

Protocol

HTTPS

Purpose

Application monitoring

URL

js-agent.newrelic.com

bam.nr-data.net

 

Protocol

HTTP

Purpose

Microsoft SmartScreen Filter

URL

urs.microsoft.com

 

Protocol

HTTPS

Purpose

Web Analytics

URL

ssl.google-analytics.com

smetrics.autodesk.com

api.demandbase.com

munchkin.marketo.net

918-fod-433.mktoresp.com

dpm.demdex.net

autodesk.demdex.net

tags.tiqcdn.com

www.googletagmanager.com

www.google-analytics.com

 

Protocol

HTTPS

Purpose

Web Analytics

URL

cm.eversttech.net

autodesk.tt.omtrdc.net

 

Protocol

HTTP

Purpose

Third party Certificate download and verification sites

URL

Note: For Certificate Links, add asterisk wildcard, e.g. *.domain as certificate domains normally own a large number of sub-domains which may change with time and different regions.

 

Some errors are caused by revocation checking failure from non-Autodesk sites' own certificate issue. For this, you can use IE to open that site to check with that warning enabled, so you may need set a registry key to enable warnings for certificate revocation failure as per this Microsoft msdn article.

*.symcb.com

s1.symcb.com

s2.symcb.com

sh.symcb.com

s.symcb.com

ss.symcb.com

*.ws.symantec.com

ocsp.ws.symantec.com

crl.ws.symantec.com

*.symcd.com

sh.symcd.com

g.symcd.com

ss.symcd.com

*.geotrust.com

crl.geotrust.com

*.pki.goog

ocsp.pki.goog

*.verisign.com

*.ss2.us

x.ss2.us

*.digicert.com

crl.microsoft.com (Microsoft Certificate Revocation List)

 

Protocol

HTTPS

Purpose

Marketing

URL

ipm-aem.autodesk.com

 

Protocol

HTTPS

Purpose

Marketing (AdSSO)

URL

stats.g.doubleclick.net

 

Protocol

HTTPS

Purpose

In Product Purchase

URL

ipp.autodesk.com

gateway.bluesnap.com

nexus.ensighten.com

d1rvg4h59z7jah.cloudfront.net

 

Protocol

HTTP

Purpose

AutoCAD series products certificated hardware list downloading

URL

download.autodesk.com

 

Protocol

HTTPS

Purpose

ReCap Sign-in.

URL

*.akamaiedge.net

 

More can be found at this site.

Autodesk Whitelist Page

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-URLs-protocols-should-be-accessible-for-Desktop-Subscription-to-work-html.

About the Author

Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

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