IMAGINiT Utilities License Activation Error System.Web.Services.Protocols.Soapexception

September 25, 2023 Jeff Lotan

ISSUE:

You receive our license finder dialog with the error code: -1 indicating that the software is unable to find a license and need to activate or point the software to your network license.

You click to "Activate Standalone with Authorization Code" to try to activate and receive:
"An error was encountered: System.Web.Services.Protocols.Soapexception: INVALID_SESSION_ID: Invalid Session ID found in the SessionHeader..."

SOLUTION:

This soap exception happens due to some back-end issues.
Please contact us by sending an email with a screen shot to support@rand.com and let us know you are having problems activating our Utilities.

About the Author

Sr. Technical Support Specialist - Licensing<br><br>I am charged with mentoring and training team members in the proper use our systems and tools, documenting NSC processes, and providing feedback and ideas to the management team towards improving the customer experience. I am also a major contributor to our technical support blog and internal knowledge base.
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If you are familiar with creating and using batch files, then you can activate / generate the Standalone IMAGINiT Utilities during installation using a batch file.

The license error dialog should show you where to find the license. You will need to scroll down a little bit in the dialog to find it.

When attempting to activate the IMAGINiT Utilities, you receive the following error. “Utilities licensing error was encountered: The remote server returned an unexpected response: (400) Bad Request”

The -6 wrong version is typically that the license is for a different version of the utilities than the license.

The IMAGINiT development team has implemented a new network license manager for the 2022 and newer Utilities.

The start date in the license hasn't occurred yet, e.g., today you try to check out a license containing start=1-mar-2030.

You need to know if there is a Reprise License Manager Update to Mitigate the “HTTP Header Injection Vulnerability”

To resolve this problem we need to uninstall, download and install the latest Utilities for Revit 2023.

You want to know how to install the IMAGINiT Utilities for Revit and automatically point to the Network license at the same time.

You’ve installed the Reprise License Manager (RLM), but there are no shortcut icons on the desktop to access the program.

The main cause for the issue is related to corrupted elements in the model. Solution is rather simple, but it takes time to identify the corrupt elements.

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