Storm and Sanitary Install fails with 15 Error or Civil 3D Deployment fails to install

Issue:

You attempt a new installation of Autodesk Storm and Sanitary Analysis module (2020 and newer) or are running a Civil 3D Deployment and you get the following error (for SSA install) or the installer fails to complete or error (hangs at some percentage and stalls)

Causes:

This problem is due to the novaPDF9SDK(x64).msi fails the Windows Verify Trust process (the certificate has expired).

Solution:

Steps to resolve this issue:

Either set the system date back to June 19th, 2022 or earlier and install the Storm and Sanitary (then put the date back to the current) - this is the easiest and simplest method.  You can also rebuild the Deployment, and not include the Storm and Saniraty Analysis for now (Autodesk is aware of the issue and has released an update for 2022 and 2023)

Here's the process when setting the date back:

1. Download the SSA Installer from your Autodesk Account:
https://resources.imaginit.com/support-blog/where-to-find-and-download-product-updates-from-your-autodesk-account

2. Disconnect the machine from the Ethernet (hard line and Wireless)

3. Launch the Command Prompt (CMD) As Administrator (if you are prompted for Admin - then you will have to involve IT)

4. Type in DATE in the command line and press enter and see if you can change the date on his machine to 06/19/2022 or earlier.
If the date change occurs, then run the Storm and Sanitary EXE from C:\Autodesk

If you are denied a date change, reboot the machine (leaving the ethernet connections disconnected), get into the BIOS and change the date there, then get logged in and run the Storm and Sanitary EXE from C:\Autodesk

5. Confirm Storm and Sanitary is installed and working (make note of any other error screens).

6. Once installed reconnect the ethernet and resync the date

That is the only way to by-pass the Server forced sync of the date (if IT policy restricts changing that).

Autodesk has released an update for Storm and Sanitary 2022 and 2023 that correct this issue, so you can install the newer version from your Autodesk account or via the Autodesk Desktop App, if you have a deployment, you should update the deployment with the newer SSA version and it will install without needing to change the date.

About the Author

Sr. Technical Support Specialist<br><br>An AutoCAD Certified Professional, Ryan is responsible for taking client cases and assisting with issues with the software - everything from regular glitches to software deployments and whatever else goes wrong. He's proficient in AutoCAD (including customization), VBA, LISP, and Civil 3D.

Follow on Linkedin More Content by Ryan Wunderlich