C3D Manage Support File on ACC

Version: C3D 2023 and later.

Issue:

Font Style standard is not reflected on ACC.

Causes:

The support file is not uploaded to the proper ACC folder in the Project Template.

Solution:

There are two different solutions for addressing the issue.

In the Project Template Level:

Required tools:

Autodesk Webapp

Autodesk Desktop Connector V16

Steps:

  1. Log in to the Web application to update the Support files.
  2. Add Storage and select Autodesk Docs. Then, choose the Project Template from the list.
  3. Select "Manage Support Files" from the left Menu.  
  4. Choose the project source and click "New Configuration" on the pop-up.  
  5. Click on "Select Folders" button.                                                                                
  6. Navigate to the designated support file folder where you want to save and select the folder by checking the toggle box next to the folder. 
  7. Add additional folders as needed, then click "Next."  
  8. Upload the support file by clicking the upload button from the menu.     
  9. Select each section and upload the support file accordingly.
  10. After the update, each project created from the template will include this support file.

In the Project Level where Project is created before the Support File update in the template:

Required tools:

  • Autodesk Webapp
  • Autodesk Desktop Connector V16

Steps:

If you need to update the support file for a project that was created before the template update, upload the file per project separately following the steps outlined above.

About the Author

Gregory Lee

Sr Technical Support Specialist<br><br> Skilled in AutoCAD, Mixed-use, Renovation, Revit, and Sustainable Design. Strong arts and design professional with a BA in Urban design focused in Architecture from University of Washington.

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