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IMAGINiT Vault Server Utilities login stalls using Autodesk ID authentication

December 13, 2023 Bob Felton

Issue:  

When the login authentication mode is preferred or required to be Autodesk ID for all Vault access and the Vault login for any of these utilities in the IMAGINiT Utilities for Vault Server are attempted:

The login will not complete 'Locating server'. When canceled, the notice 'There was a problem logging into Vault' occurs.

Causes:

For the Vault clients from 2022 and later, Autodesk ID authentication mode is available and expected to work with those Vault Server Utilities requiring that the Vault client be available to sign in to the Vault server.

Solution:

Currently, Autodesk ID authentication is not supported for the IMAGINiT Utilities for Vault Server.

Use either Vault Account or Windows Account authentication modes. 

About the Author

Bob Felton

Sr. Technical Support Specialist, Manufacturing<br><br>Bob Felton has been supporting Autodesk products for over 25 years including core AutoCAD, P&ID, Plant 3D, AutoCAD for Mac, AutoCAD Mechanical, and Vault. His background is in graphics with an Applied Sciences degree and ten years manufacturing experience drafting, as well as technical illustration, image editing, and even patent drafting.

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