Autodesk: After a licensing error, and Updates applied. Desktop App Cannot be installed from

Issue:
Autodesk: After a licensing error, and Updates applied. App Desktop Cannot be installed from.
After installing Licensing Update and SSO Update. You can now login to Autodesk Products.
However, when you go to your Autodesk Desktop App you cannot select any Products updates or Product installs in the Body of the Desktop App Dialog. However, you do have the ability to select Sign in, Sign Out, and Account Details etc.

Figure 1

Causes:
Account needs to update Product list.

 

Solution:
•    Select the “Username” in the upper right.
•    Select “Account Details” (See Figure 2).
•    Select “Access my complete list of Products”. (See Figure 3)

Figure 2

Figure 3

After performing this operation, you should be taken to the Autodesk Products Page and your Autodesk  Desktop App should function as expected.
 

About the Author

Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

Follow on Linkedin More Content by Jeff Arbogast
Previous Article
The Autodesk Whitelist for AV list
The Autodesk Whitelist for AV list

Autodesk has a good article about what to whitelist in your antivirus program for Autodesk programs to func...

Next Article
Autodesk: Cloud Credits are being replaced with Flex Tokens
Autodesk: Cloud Credits are being replaced with Flex Tokens

March 29, 2023, all Existing Cloud Credits will expire (including free, trial, and starter credits). These...