Vault Pro Client Add-in for MS Office 365 is continuously becoming disabled in Excel and Word

Issue:

The Vault Pro 2020 Add-in for Microsoft Office 365 apps for Excel and Word are being disabled as they load on a Windows 10 version 1909 workstation. Before version 1909 the add-ins launched normally. Also, the Outlook add-in works normally with version 1909.

Further, Excel cannot be closed after checking in a file into vault, after the add-in has been reloaded.

Causes:

This was tested on a domain that loaded Microsoft OneDrive and SharePoint as well as Microsoft Azure Information Protection. The Excel 2016 was running from Office 365.

Solution:

What was found to interfere with the Vault add-in was a Microsoft application called "Microsoft Azure Information Protection" inside Excel's Options.

1FFD24F3-669D-4A79-BC04-4B2626F66D85

Microsoft Excel Options (shown on a workstation in the Netherlands)

The confirmed solution was to uninstall "Microsoft Azure Information Protection" that appears in the Program and Features like this:

Remove MAIP 2

Once uninstalled, then Excel and Word were able to retain the Autodesk Vault Addin for Office 2016 and also check out, check in and close Excel normally.

About the Author

Bob Felton

Sr. Technical Support Specialist, Manufacturing

Bob Felton has been supporting Autodesk products for over 14 years including core AutoCAD, P&ID, Plant 3D, AutoCAD for Mac, AutoCAD Mechanical, and Vault. His background is in graphics with a degree and ten years manufacturing experience drafting, as well as technical illustration, image editing, and even patent drafting.

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