ACC APP Access Issue

Gregory Lee

Issue:
The following conditions define the baseline for this issue:

The user is a remote worker located in a European country and is working with a company based in North America.
The user has been granted an Autodesk Construction Cloud (ACC) subscription by the account’s Contract Manager.
The user can access the ACC project through a web browser.

All subscriptions are correctly assigned, and the user has confirmed access to the project’s Docs page. However, the user is unable to access any projects within the ACC desktop application to navigate to the project.

Causes:
A regional mismatch between the user’s account location and the project’s server (data center) location.

Solution:
Log out of the ACC application, switch the data center to the North America (NA) server, and then log back in.

About the Author

Sr Technical Support Specialist<br><br> Skilled in AutoCAD, Mixed-use, Renovation, Revit, and Sustainable Design. Strong arts and design professional with a BA in Urban design focused in Architecture from University of Washington.
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