Vault: Check-in, Lifecycle Status Change, Revision, Find and Category change cause Vault to crash

January 28, 2022 Jeff Arbogast

Issue:

Vault: Check-in, Lifecycle Status Change, Revision, Find and Category change cause Vault to crash.

After performing these operations, you will notice the columns getting wider and wider. Finally, a red X will appear instead of the preview and you will receive a crash error notice.

Cause:

Column in the Vault Client Dialog will extend wider and wider causing the crash.

Solution:

This has been resolved in Vault update 2021.1.

https://manage.autodesk.com/home/

 

Workaround:

  • Close any instances of Vault Client.
  • Rename:
  1. C:\User\<Current User Login Name>\appdata\Autodesk\Autodesk Vault Professional 2021\ApplicationPreferences.xml
  2. C:\User\<Current User Login Name>\appdata Autodesk\Autodesk Vault Workgroup 2021\ApplicationPreferences.xml"
  3. C:\Users\<username>\AppData\Roaming\Autodesk\Autodesk Vault Professional 2021
  • Start Vault Client and test.

About the Author

Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

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