Autodesk: “An error occurred while preparing the installation”

July 9, 2021 Jeff Arbogast

Issue:

When you are trying to install Autodesk Products. You receive a message saying “An error occurred while preparing installation”.

Causes:

  • Erratic internet connection.
  • Corrupted ODIS Installation.

Antivirus, Firewall, Proxy preventing ODIS rom accessing a component on the internet.

Solution:

To resolve this issue

Option 1

  • Remove the Corrupted ODIS installation.
  1. Go to “C:\Program Files\Autodesk\AdODIS\V1”.
  2. Start “RemoveODIS.exe” as Administrator.
  3. Download the software using “Browser Download” or “Download Now” and perform the installation locally.

Option 2

  • Stop the ODIS installer from updating during install
  1. Start the DOS command as Administrator.
  2. Type “cd c:\ Autodesk\<Autodesk software folder>\” select the <Enter> key.

Type “setup.exe –noupdate” Select the <Enter> key.

About the Author

Jeff Arbogast

Manufacturing Solution Center Team Lead<br><br>Jeff is responsible for manufacturing Technical Support for both internal staff and customers. In addition to the daily activities of the support center, he helps write for the National Support Center blog, and has written online classes for the IMAGINiT training on demand site.

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