Issue:
After the IT team has made changes for a "Forced Shutdown and Reboot" every weekend, this reboot causes none of the Autodesk software to launch, on most systems.
Any Autodesk product receives a 'Licensing Error' message, like this:
Causes:
The computers on the domain are automatically restarted sometime during each weekend for patching/Windows updates.
During this process, a script performs a wildcard deletion of files thought to be unneeded.
One of the deleted files is IdServices.logconfig, located here on each workstation:
C:/Program Files/Autodesk/AdskIdentityManager/Current
Solution:
Check for the existence on an unaffected workstation for a copy of the IdServices.logconfig and place it in the path shown above on all affected workstations, like this:
C:/Program Files/Autodesk/AdskIdentityManager/Current/IdServices.logconfig
Also, exclude from deletion the IdServices.logconfig in the scheduled script that was deleting this file.
Note: See also, Autodesk's technical article for "Licensing Error. A licensing error occurred opening this product." when launching Autodesk software if this solution does not resolve the current problem.
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