ACC - After renaming account/site name the Desktop Connector site name does not update

Issue:  When changing the account name of your ACC site, the Desktop Connector site name does not update.

Here's what the behavior looks like.

  • A user with Account Administrator access opens ACC in a browser (
  • Selects Account Admin > Settings
  • Selects Edit under Account Settings, types in a new Account name and hits Save

  • When viewing the available sites/hubs in the Desktop Connector drive in Windows File Explorer (This PC > Autodesk Docs), the old site name is displayed and does not update to match the new site name


Cause:  The new site name from ACC is not propagating to Desktop Connector

Solution/Workaround:   One of the following steps often resolves this issue:

Option 1:   Reboot your workstation.  A reboot may force the new name to propagate to Desktop Connector once it refreshes the drives

Option 2:  When renaming the site, use the BIM 360 interface rather than the ACC (Unified Projects) interface by doing the following:

  • From Account Admin module, select BIM 360 Admin > Settings

  • Select the pencil icon next to the account name to rename the site

  • Wait about 15-20 minutes until Desktop Connector has enough time to refresh the data
  • Sign out of and close the Desktop Connector, restart it and sign back in
  • Verify the new hub/site name appears in the Desktop Connector drive

About the Author

Jeremy Smith

Sr. Technical Support Specialist, AEC<br><br>Jeremy has been delivering service and technical support to customers in the AEC industry for over 25 years. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. Jeremy is excited to be in his current role as Sr. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.

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