DWF Crash when viewed through Valut Preview or Design Review

March 23, 2020 IMAGINiT Technologies

Issue

Certain DWF files will cause the Vault Client or Design Review to crash. These files are still viewable through the Autodesk Web Viewer (https://viewer.autodesk.com/). You may see the error code "Unable to load DLL APIHelper.dll: The specified module could not be found." (Exception from HRESULT: 0x8007007E)

Cause
The cause of this issue is currently under investigation by the Autodesk Development Team. Incident ID:27241

Solution
The following is a link to the current issue being tracked and investigated by Autodesk. Please refer to this link for the current status of the issue: https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Vault-Preview-crashes-with-error-message-HRESULT-0x8007007E.html

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