Autodesk Vault Crashing on Preview

February 27, 2020 IMAGINiT Technologies

Issue:

When switching to the Preview Tab in Vault or performing a View in Window operation the Vault client will crash immediately, often with a CER being generated.  If the last Tab chosen was the Preview Tab, then subsequent sessions of Vault will crash upon open.

Causes:
This problem is due to a software defect but does not affect all users or all systems even in the same environment making it difficult to identify.  Any release from 2018-2020 may be affected.

Solution:
The solution is slated for an upcoming update for 2018-2020 products and should be including in the RTM version of 2021.

In the meantime, the work around is to delete the local Vault Client profile, then avoid using the Preview Tab or the View in Window operation.

For reference:

https://knowledge.autodesk.com/support/vault-products/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-delete-the-local-Vault-client-profile.html

Previous PDF
Identifying Your Justification for Data Management
Identifying Your Justification for Data Management

Learn what management will ask to determine if investment in a data management solution like Autodesk Vault...

Next PDF
Civil Data Management: Are You Managing Your Data or Is It Managing You?
Civil Data Management: Are You Managing Your Data or Is It Managing You?

See how civil engineering teams tackle data management, what challenges exist in standard situations, and h...

Vault Classes Now Available

Check Schedule