7 Key Questions to Ask when Choosing an Autodesk Solutions Provider

January 30, 2024

Investing in Autodesk software is a pivotal decision for any organization aiming to stay at the forefront of design and engineering. Equally important is selecting the right Autodesk Solution Provider to ensure a seamless experience, from implementation to ongoing support. 
Here are seven crucial questions to ask when investigating potential partners:

1. What is Your Level of Expertise with Autodesk Software?
Understanding the provider's expertise is fundamental. Inquire about their experience with Autodesk software and whether they specialize in specific products or industries. A provider with a comprehensive understanding of Autodesk's suite can offer more tailored guidance and support.
Find out if their team has lived (aka real-world) experience with the tools. It’s one thing to learn about products during class time, another to realize how the systems work in day-to-day practice.

2. Can You Provide References or Case Studies?
Seeking references or case studies from previous clients can offer valuable insights into the provider's track record. Understanding their success stories and challenges faced with other organizations can help gauge their capabilities and compatibility with your specific needs.

3. What Support and Training Services Do You Offer?
The level of support and training services provided can greatly impact your organization's success with Autodesk software. Inquire about the support mechanisms in place, response times, and the availability of ongoing training programs..  A provider who has dedicated personnel to assist with setting up your Autodesk Account, software installation and offers a comprehensive support package ensures a smoother journey post-implementation.

4. What additional support do you provide beyond Autodesk software?
A provider that partners withadditional technology companies is able to provide guidance, insight and expertise to further extend your technology capabilities and support your unique business needs.

5.  How Will You Tailor the Implementation Process to Our Needs?
While not every purchase will require a full implementation, when you do need to move to a new process or software, you want to ensure your partner can help you make the most of your tools. Every organization is unique, and a one-size-fits-all approach rarely works. Ask potential providers about their implementation strategy and how they plan to tailor the process to meet your organization's specific requirements. A provider with a customized approach is more likely to ensure a successful and seamless integration.

6.  How can you ensure that we are purchasing the correct number of Autodesk licenses or tokens?
Understanding how many licenses your team needs is important so that you do not under or over purchase. A reputable provider not only sells licenses but is able to provide intelligence data to help manage your team’s software usage and ensure that you have the right number of licenses to support your company’s needs. 

7. What is Your Relationship with Autodesk?
Understanding the provider's relationship with Autodesk can be insightful. Are they an authorized reseller? Do they have strategic partnerships with Autodesk? Are they an Autodesk Authorized software developer? A provider with a close affiliation to Autodesk is more likely to stay updated on the latest software developments, ensuring that your organization benefits from cutting-edge technology.

Selecting the right Autodesk Solution Provider is a strategic decision that can significantly impact your organization's efficiency and productivity. By posing these key questions, you can make an informed decision and choose a partner who not only delivers Autodesk software but also provides the necessary expertise, support, and guidance for your organization's long-term success. Remember, a successful partnership goes beyond the transaction – it's about finding a provider aligned with your goals and dedicated to helping you maximize the value of your Autodesk investment.

As an Autodesk Platinum partner, with over 40 years of industry experience, IMAGINiT’s team of professional are ready to help you become more proficient with your design technology and optimize your technology investment.

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