Ryan Jones

Ryan Jones is a solutions consultant specializing in utility technology implementations, with more than fifteen years of enterprise project management experience across the energy, utilities, retail, and AI sectors. His work centers on the gap between a system that functions and a system that gets used, and on the workflow design sessions that close it.

  • The 70% Transformation Failure Myth: What Utility Leaders Should Measure Instead

    The 70% Transformation Failure Myth: What Utility Leaders Should Measure Instead

    Is the 70% transformation failure rate a myth? Explore what the research actually shows and why it matters for utility technology rollouts.

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  • The Five Laws of User Adoption in Utilities

    The Five Laws of User Adoption in Utilities

    Explore five practical principles for improving user adoption and helping new technology and workflows take hold across utility organizations.

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  • Five Ways to Make Utility Technology Adoption Stick

    Five Ways to Make Utility Technology Adoption Stick

    Explore five practical principles for improving user adoption and helping new technology and workflows take hold across utility organizations.

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  • Why Utility Technology Rollouts Struggle After Go-Live

    Why Utility Technology Rollouts Struggle After Go-Live

    Explore how hidden workarounds, low user adoption, and old habits can quietly undermine utility technology implementations.

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