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Ryan Jones is a solutions consultant specializing in utility technology implementations, with more than fifteen years of enterprise project management experience across the energy, utilities, retail, and AI sectors. His work centers on the gap between a system that functions and a system that gets used, and on the workflow design sessions that close it.
Explore five practical principles for improving user adoption and helping new technology and workflows take hold across utility organizations.
Explore five practical principles for improving user adoption and helping new technology and workflows take hold across utility organizations.
Explore how hidden workarounds, low user adoption, and old habits can quietly undermine utility technology implementations.
